The Zambia Bureau of Standards is the service provider for Standards Certification to industry in Zambia.
Certification refers to confirmation or an attestation that products, processes or systems of an organization meet the requirements of a standard or specification. It provides assurance that products, services and processes meet national or international standards/specifications. This is done through a review, assessment or audit. The Bureau offers two types of certification schemes namely Product Certification and Systems Certification.

Product Certification

Product certification involves the issuance of a certificate or mark (or both) to demonstrate that a specific product meets a defined set of requirements such as safety, fitness for use and/or interchangeability characteristics for that product, usually specified in a standard. It promises guaranteed quality to the consumer and acceptable manufacturing practices to the manufacturer

The product certification mark is normally found on the product or its packaging and may also appear on a certificate issued by the product certification body. The mark carries a reference to the number or name of the relevant product standard against which the product has been certified.

Procedures for Product Certification

There are some important steps to follow in order to obtain a license to apply the certification mark on a product
• Manufacturer applies to ZABS for the license to apply the mark on their product
• ZABS begins a series of systematic inspections of the manufacturers’ factory and laboratory
• Samples are randomly selected for testing
• Submission of audit report to client
• Closure of corrective actions (if any)
• Certification decision by independent committee
• Issuance of certificate of conformity
• Surveillance audit
• Market surveillance
• Re-certification(after 1 year)

Systems Certification

A Management System is a company’s structure for managing its processes and activities that transform inputs of resources into a product or service which meets the company’s objectives while satisfying the customers’ quality requirements, complying with regulations meeting environmental and public health objectives

ZABS offers training and certification in the following management systems;

  • Quality Management System (ISO 9001)
  • Environmental Management System (EMS 14001)
  • Occupational Health and Safety Management System (OHSAS 18001)
  • Food Safety Management System/HACCP (ISO 22000:2005)
  • Information Management System (ISO 27001)
  • Business Continuity Management System (ISO 22301)

ISO 9001

ISO 9001 is a series of Standards by the International Organization for Standardization (ISO) on Quality Management Systems (QMS). It applies to the processes that create and control the products and services an organization supplies. The standards prescribes systematic control of activities to ensure that the needs and expectations of customers are met and is designed and intended to apply to virtually any product or service, made by any process anywhere in the world

Facts about ISO 9001

  • ISO 9001 has been implemented by over 178 countries across the globe.
  • Over 1, 200, 000 certificates have been issued to companies all over the world
  • The focus on continued improvement with emphasis placed on customer satisfaction will always lead to improvements in business performance. With goals in mind, the company can soar to new heights

Are there any benefits in Management Systems?

Absolutely yes and they include;

  • Providing independent assessment of the organization’s quality management systems and capacity
  • Helps improve efficiency of operations and delivery of service, reduce manufacturing costs and helps to avoid
  • Avoids time consuming multiple re-evaluation by purchasers
  • Results in greater consistency and traceability of products
  • Increases customer satisfaction and improves customer loyalty.
  • Facilitates credible marketing on both domestic and international markets.

The Product Certification Mark


Management Systems Certification Mark