The Zambia Bureau of Standards is the service provider for Standards Certification to industry in Zambia.
Certification refers to confirmation or an attestation that products, processes or systems of an organization meet the requirements of a standard or specification. It provides assurance that products, services and processes meet national or international standards/specifications. This is done through a review, assessment or audit. The Bureau offers two types of certification schemes namely Product Certification and Systems Certification.

Systems Certification

A Management System is a company’s structure for managing its processes and activities that transform inputs of resources into a product or service which meets the company’s objectives while satisfying the customers’ quality requirements, complying with regulations meeting environmental and public health objectives

ZABS offers training and certification in the following management systems;

  • Quality Management System (ISO 9001)
  • Environmental Management System (EMS 14001)
  • Occupational Health and Safety Management System (OHSAS 18001)
  • Food Safety Management System/HACCP (ISO 22000:2005)
  • Information Management System (ISO 27001)
  • Business Continuity Management System (ISO 22301)

ISO 9001

ISO 9001 is a series of Standards by the International Organization for Standardization (ISO) on Quality Management Systems (QMS). It applies to the processes that create and control the products and services an organization supplies. The standards prescribes systematic control of activities to ensure that the needs and expectations of customers are met and is designed and intended to apply to virtually any product or service, made by any process anywhere in the world

Facts about ISO 9001


  • ISO 9001 has been implemented by over 178 countries across the globe.
  • Over 1, 200, 000 certificates have been issued to companies all over the world
  • The focus on continued improvement with emphasis placed on customer satisfaction will always lead to improvements in business performance. With goals in mind, the company can soar to new heights

Are there any benefits in Management Systems?

Absolutely yes and they include;

  • Providing independent assessment of the organization’s quality management systems and capacity
  • Helps improve efficiency of operations and delivery of service, reduce manufacturing costs and helps to avoid
  • Avoids time consuming multiple re-evaluation by purchasers
  • Results in greater consistency and traceability of products
  • Increases customer satisfaction and improves customer loyalty.
  • Facilitates credible marketing on both domestic and international markets.

What testing laboratories are available at ZABS?

a.    General Chemistry.
b.    Microbiology laboratory
c.    Chromatography laboratory
d.    Paint testing  laboratory
e.    Condom Testing laboratory
f.    Textiles and Packaging laboratory
g.    Petroleum laboratory
h.    Electrical testing laboratory

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Why should products be tested?

The purposes for testing include
a.    To ensure that the product quality complies with requirements of the relevant standard
b.    To ensure that the manufactured products adhere to good manufacturing practices
c.    Testing maybe done as part of investigation on product complaints
d.    To ensure the product is safe for use by consumers or the general public

Why Choose ZABS Testing laboratories

•    The laboratories are equipped with modern equipment able to test various products against set standards
•    ZABS has competent, friendly and self-motivated staff, capable of meeting client requirements
•    ZABS ensures appropriate quality at all stages of laboratory operations in compliance with ISO/IEC 17025: General requirements for the competence of testing and calibration laboratories
•    The Condoms and General Chemistry labs are accredited to ISO/IEC 17025 and this means that results produced are internationally recognized.