Privacy Policy
How ZABS collects, uses, and protects your personal information
Last Updated: 1 January 2026
The Zambia Bureau of Standards (ZABS) is committed to protecting your privacy and handling your personal information responsibly.
Our Data Protection Principles
We are committed to protecting your personal information and respecting your privacy
Transparency
We are clear about what data we collect and why
Security
We protect your data with robust security measures
Control
You have rights over your personal information
Minimisation
We only collect data that is necessary
1. Information We Collect
We collect personal information that you voluntarily provide to us, including when you:
- Contact us via our website, email, or telephone
- Register for training courses or certification programmes
- Purchase or request Zambia Standards
- Submit applications for employment
- Subscribe to our newsletter or publications
- Participate in stakeholder consultations or technical committees
Note: The types of personal information we may collect include: full name, organisation name, email address, phone number, postal address, and payment information (handled securely by our finance department).
2. How We Use Your Information
ZABS uses your personal information for the following purposes:
- Responding to enquiries and providing requested services
- Processing certification, training, and standards purchase transactions
- Sending service updates, invoices, and certificates
- Distributing our newsletter and announcements (with your consent)
- Improving our website and service delivery
- Complying with legal and regulatory obligations
3. Information Sharing and Disclosure
ZABS does not sell, trade, or rent your personal information to third parties. We may share your information with:
- Accreditation bodies (e.g. SADCAS) for certification-related purposes where required by the accreditation scheme
- Regional and international standards bodies (e.g. ISO, ARSO) where participation requires disclosure
- Government authorities where required by law or legal process
- Service providers who assist us in operating our website and services, subject to confidentiality agreements
4. Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your information in certain circumstances
- Objection: Object to processing of your information for direct marketing
- Withdrawal of consent: Withdraw consent for newsletter subscriptions at any time
Note: To exercise any of these rights, please contact our Data Protection Officer at dpo@zabs.org.zm.
5. Cookies and Website Analytics
Our website uses cookies to improve user experience and gather anonymous analytics data. Cookies help us understand how visitors use our website so we can improve our services. You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. While we strive to protect your information, no method of internet transmission or storage is 100% secure.
7. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, and as required by applicable law. Certification and accreditation records are retained in accordance with SADCAS requirements. Job application data is retained for 12 months after the recruitment process is concluded.
8. Changes to This Policy
ZABS reserves the right to update this privacy policy from time to time. Updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.
Contact Our Data Protection Officer
For questions, concerns, or requests relating to your personal information
Data Protection Rights
You have the right to access, correct, or delete your personal information. Contact our DPO to exercise these rights.
This Privacy Policy is governed by the laws of the Republic of Zambia and the Standards Act No. 4 of 2017.
Read our Terms & Conditions